Privacy Policy

Dr Vikas Acharya (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit this website or receive medical care at my clinics in London and Bushey.

By using this website, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal data:

a. Information you provide directly:

• Name
• Contact details (phone, email)
• Address
• Date of birth
• Medical history and symptoms
• Insurance information (if applicable)
• Messages submitted via forms or email
•  

b. Information collected automatically

When you use this website, certain data may be collected automatically, including:

• IP address
• Browser type and device information
• Website usage data (pages visited, time spent, etc.)
• Cookies (see “Cookies” section)
•  

How We Use Your Information

Your information may be used for:

• Booking and managing appointments
• Providing medical advice and treatment
• Communicating with you regarding your care
• Sending confirmations, reminders, or updates
• Processing insurance claims
• Improving our website and services
• Maintaining clinical records as required by UK healthcare regulations

We do not sell or share your information with third parties for marketing.

Legal Basis for Processing

We process your data under the following lawful bases:

• Medical purposes (provision of healthcare)
• Consent (e.g., enquiry forms)
• Contract (appointments and treatments)
• Legal obligations (NHS or regulatory requirements)
• Legitimate interest (improving website functionality)

How We Store & Protect Your Data

Your information is stored securely using industry-standard safeguards.

• Medical records are stored in secure clinical systems compliant with UK GDPR.
• Website data is encrypted where appropriate.
• Access is restricted to authorised personnel only.

How Long Do We Keep Your Data

• Medical records: retained in accordance with UK healthcare regulations.
• Website enquiries: typically kept for up to 12 months unless linked to clinical care.
• Cookies: vary by type (see your browser settings).

Sharing Your Information

We may share information only when essential:

• With hospitals or clinicians involved in your care
• With insurance companies for claims
• With administrative staff assisting in bookings
• When legally required (e.g., safeguarding or court orders)

We never share your data for sales or advertising.

Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (where legally permitted)
• Restrict or object to processing
• Request a copy of your medical records
• Withdraw consent (for non-clinical communication)

To exercise any rights, please contact us using the details below.

Cookies

This website uses cookies to improve your experience. You may manage or disable cookies through your browser settings.

Contact Us

If you have any questions regarding this policy or your data, please contact: Dr Vikas Acharya
Email: clinic@nosedoctor.co.uk
Clinic Locations: Spire Bushey Hospital, Heathbourne Rd, Bushey WD23 1RD, UK.